Case Manager
We are hiring a Case Manager to support our foreclosure and civil litigation clients. You’ll manage cases from referral through process server dispatch and final billing. This role requires strong communication, problem-solving skills, and the ability to work efficiently in a fast-paced environment.
Position Overview
We are hiring a Case Manager to support our foreclosure and civil litigation clients. You’ll manage cases from referral through process server dispatch and final billing. This role requires strong communication, problem-solving skills, and the ability to work efficiently in a fast-paced environment. This position is either Cincinnati, OH or Tampa /Florida Remote/Hybrid.
Pay and Benefits
- Hourly rate of Pay- depending upon qualifications and experience
- Paid Time Off (PTO) 14 Days PTO and 11 Paid Holiday Days Off
- Medical, Vision, and Dental insurance
- Supportive team and leadership
- Opportunities for professional growth
Responsibilities
- Accurately enter new cases into our system
- Assign and coordinate process servers based on case requirements
- Communicate regularly with clients, vendors, and court clerks
- Monitor deadlines and ensure service is completed timely
- Prepare affidavits and other legal documentation in compliance with state guidelines
- Troubleshoot service issues and coordinate reattempts if needed
- Conduct skip traces when necessary to locate individuals for service
- Ensure documentation is complete for case closure and billing
- Prioritize tasks using the Unfinished Jobs Report to address exceptions and aged files
What We’re Looking For
- 2+ years of experience in a client-facing or administrative role
- Previous experience working with legal documents or court procedures (preferred)
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Ability to manage multiple deadlines and adapt to shifting priorities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software is a plus
- High school diploma or equivalent required; Bachelor’s degree preferred or equivalent experience
Who You'll Work With
You’ll report to the Operations Manager and collaborate closely with the Vendor Manager and CEO to ensure smooth service delivery and continuous improvement. This position is not currently supervisory, but there is potential for growth into a leadership role as the department expands.
Work Environment & Physical Requirements
- Ability to sit and work at a computer for extended periods
Apply today to join a passionate, growing company that values quality, teamwork, and individual contribution. Submit resume and a few details on what makes you a great fit for this role to: Employment@greentreelegal.com
About Us
Greentree Legal is an Ohio-based company specializing in Real Estate Default, Collections, and Litigation Support Services, including Nationwide Service of Process, Skip Tracing, and Electronic Filing. Our culture is built on passion, accountability, and teamwork. We empower employees to contribute to our continued success, and we take pride in being the most efficient and reliable resource for our clients. If you're highly organized, detail-oriented, and motivated by making an impact—this role could be for you.